CodeCare
Fixed Price Monthly Code Maintenance for Rails Apps

1. You register interest for the service via our contact form
2. We get access to your code and make sure we can look after your application
3. You then sign up for the monthly service with your credit card
4. We perform our Ruby on Rails Scheduled Service and our Ruby on Rails App Health Checklist on your application and give you the results.
5. Get ten hours a month of complimentary development to use to handle any feature request, update, tweak, fix or feature.
6. Optionally purchase additional hours at a highly discounted rate as one of our priority CodeCare customers.

Get in touch with us to get started!

Yes, it's called "you are 100% happy or you get a full refund of the last month".

We do our best to look after you. We'll put our money where our mouth is and make sure it is handled. But we don't want to be arguing with you at the end of the month that we missed some target by 3 minutes, we'd rather just get the job done and keep you blown away by our service.

• Fixed cost, are you serious?

  Yep! reinteractive is one of the largest Ruby on Rails dedicated development agencies in the Asia Pacific region. Due to this we have met many companies that have applications that just need constant tweaks and maintenance to keep them online and functioning. Because of our scale we can provide this to our customers at a fixed low price and you can be happy knowing your app is being looked after by our amazing team.

• What work can I get done?

  CodeCare is a professional service, and in delivery of this service we focus 100% on critical bugs in the software (as reported by our bug tracking tools).

  But you get ten hours a month and you can have our team working on anything you want.

• How much time do I actually get?

  You get 10 hours of development for each month you are subscribed to CodeCare. You can request us to do whatever you would like on your application and we'll work on it in the priority that makes the most sense for you and the application.

  In addition to this, we will occasionally do proactive support at our discretion, this includes fixing Rails versions, security updates on software your application depends on as well as tooling or changes to the application that will make the job of maintaining it simpler and more efficient. These changes are not included in the 10 hours per month and you aren't billed for them.

• What if I need more than 10 hours?

  No problem, you can purchase more on-demand hours at any time, these are given at a significant discount on our standard list price, because we love our CodeCare customers :)

• What reporting will I get?

  At the end of each month we will provide you with a written report on the proactive work done on your application via email. This will include all the helpdesk tickets we have completed on your application and any other work done for you. We do not provide a specific hours report or otherwise on the CodeCare service.

  You will also get an itemised list by hour on the way your 10 hours of development (and any additional hours) have been spent.

• Can I get reinteractive to look after my operations and deployment as well?

  Absolutely! We have our OpsCare service for exactly that, and even better, if you get both OpsCare and CodeCare, you get the CarePackage with a $75 discount each month!

• Which of your development team work on this?

  We have a dedicated operations team at reinteractive who look after our CodeCare and OpsCare services. Your code updates are done by this team and every change is reviewed by at least one other person on our team to ensure quality before it is published.

• We have an active development team on the application, can we use CodeCare?

  No. CodeCare is designed to be a maintenance service that runs when you do not have an existing development team on your application.

• After using CodeCare for 6 months, can you help transition to an internal team?

  Yes of course. We've helped many companies transition from using us as an agency over to an internal team. We also allow the option of hiring your CodeCare developer for a placement fee if it would work out for both of you! So you could effectively try before you buy.

• We had our app built by a certain other company, will you still offer this service?

  Yes.

• Do you take equity or other financial interest for a discount?

  No.

• Is there a discount for non-profits or charities?

  Yes there is, contact us for details.

• Can you invoice me and we'll pay by bank transfer or cheque?

  Yes, but you need to pay for at least 6 months in advance and the service will only start once the payment has cleared.

• Will reinteractive sign a special negotiated contract for this service?

  No. This is a monthly subscription product and we provide a very specific set of circumstances. Our Master Services Agreement is the one we use for the Ruby on Rails CodeCare product, and we believe it should cover pretty much any issue you have (if not, please feel free to contact us to discuss the points that you are concerned about).

Get started with Ruby on Rails CodeCare today!