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What is

Dedicated 24/7 Ruby on Rails Operations as a Service from the experts

reinteractive OpsCare

OpsCare Overview

24/7 Ruby on Rails Application Support & Monitoring

OpsCare® provides you with full around the clock monitoring and support for your Ruby on Rails application. Our team is located in three time-zones around the world providing complete follow-the-sun support to make sure your application is always available

Sleep well! We wear the pagers so you don’t have to!

We combine CloudWatch and our own custom monitoring tools to ensure your application is online and doing what you expect it to do and VictorOps to wake us up if it goes wrong. We set this up for you and wear the pager so that you don't get woken up at 2am if your site goes down. Sleep well :)

OpsCare in More Depth:

Build Features not Deployment Tools

The success of your business depends on the features you make and deploy to your customers. It is critical that your site is up and available, but your attention should be on new features. reinteractive’s OpsCare takes responsibility for keeping your application online 24x7 so you don't have to spend time and resources on this.

Painless Scaling

reinteractive's OpsCare is built from the ground up to handle simple, painless scaling. We don't run your app on massive servers to be prepared for demand. We use the least amount of compute you need for a reliable service and allow you to scale up within minutes of needing it. Does your application load increase at breakfast, lunch and dinner? Use our scheduled scaling tools to add extra capacity during these times or scale down your staging environments after hours.

Performance Management with

Rails applications are complex things. Skylight provides in depth reporting on exactly where your application is spending time wrapped up in a beautifully easy to use interface with weekly reports. Every OpsCare package includes as part of the monthly subscription fee.

Looking to understand more about your application’s needs?
Check out our Application Review Service.

AWS advanced consulting partner

Built on AWS

reinteractive's OpsCare® is built on top of the world's leading cloud provider, AWS. We don't lock you into a proprietary hosting environment — we build a robust, scalable environment utilizing the wide range of tools available in the AWS stack. Should you cancel your OpsCare service, we return your whole stack on your AWS account, simple.

Your application can be hosted in one or more of the eleven geographic regions currently available to AWS customers.

If database privacy is an issue, you can host the data in your local region. If your application has heavy load in multiple parts of the world, you can host your app in multiple regions to reduce local latency.

OpsCare Prebaked Deployment

Ruby Tech Support with OpsCare

Prebaked Deployment

The OpsCare stack provides your developers with a command line deployment tool for both staging and production environments. We prebake all deployments so that production servers are not touched until the new environment is ready and rollbacks are simple.

Ask us for more information about the speed and scalability of Prebaked deployments

Change Your Environment With Impunity

Need to deploy a new type of background worker? Need to provision AWS Lambda? Have DNS changes to make? Want to add more servers? No problem. Your monthly fee includes all changes you need done on your infrastructure, for no additional charge.

Security Patches Handled

The latest Spectre security issue just came out? As an OpsCare customer this is a side story for you as these critical security patches are applied to your infrastructure automatically by our team. Spectre and Meltdown patches were implemented across all our clients within 24 hours of release, we'll look after your stack.

12-Factor, Because it's Right

We created OpsCare to follow the 12 Factor rules. We'll help you move your application to this level of dependency and reliability.

What Does OpsCare Cost?



A one off charge of $4,950
to setup and migrate your infrastructure.


FROM $995

OpsCare is charged at $0.75 per AWS USD $ spent with a minimum of $995 per month, in addition to the monthly AWS fees.

OpsCare Cost Examples

Two breakdown examples of the costs running AWS and OpsCare

Example 1

  • 2 Web servers with load balancer
  • backend redundant database
  • caching server
  • with database snapshots and offsite backups

Estimated AWS spend $500 per month
OpsCare cost $0.75 * $500 = $375*
(*less than the minimum $995)
= $500 AWS + $995 OpsCare (minimum)

TOTAL: $1,495/month

Example 2

  • 4 Web servers with load balancer
  • larger capacity redundant database
  • caching server
  • with database snapshots and offsite backups

Estimated AWS spend $1500 per month
OpsCare cost $0.75 * $1500 = $1,125*
(*more than the minimum $995)
= $1,500 AWS + $1,125 OpsCare

TOTAL: $2,625/month

What You Get With OpsCare

Our standard stack covers a majority of all Rails applications in production and consists of:

  • One App Role running the current version of Rails
  • Worker Role backended onto Redis or your database
  • PostgreSQL AWS RDS Database
  • AWS ElastiCache Memcached Service
  • AWS ElastiCache Redis Service
  • AWS S3 for file storage
  • Scheduled task server (cron tasks)
  • Separate Production and Staging Environments
  • Up to 1 million requests per month
  • Route53 management of up to 10 domains
  • OpsCare backup service

If your app has any complexities outside of our standard stack such as a search server, FTP, older version or Rails, web sockets, multiple SSL load balanced end points, extra environments, non PostgreSQL databases, specialised (non RDS) PostgreSQL databases, in place deployments, specific OS or distros or some other service or role you need managed, then we can implement this for you.

And if your application runs an older version of Rails more than one major version older than current, for example, a Rails 3 server when Rails 5 is the current version, there is an incremental monthly fee for support.

There is a setup fee and we'll need to help you migrate your system over to OpsCare. Your application might also need some of reinteractive's professional development services to get it up to a point where it can run on OpsCare.

Do You Support Apps Hosted on Heroku?

Yes! The monthly pricing for stacks hosted on the Heroku® platform is $.45 per Heroku $1 spent. The monthly minimum cost is $495.

The best way to work out the cost of your environment is to contact us and we'll give you an obligation free consultation to work it out.


Common Questions About OpsCare

Radiopaedia needed a new operations provider for their world-class site.

Radiopaedia signed up for reinteractive’s OpsCare® service for the peace of mind in knowing that their site was always up and functional. This 24/7 ongoing hosting and maintenance package ensures applications are fully supported, monitored and maintained on the server side. The client still maintains full access to the code base.

I've been really impressed with the OpsCare service reinteractive has offered to date, particularly in regard to the recent cutover from our previous supplier.
Assoc. Prof. Frank Gaillard, Founder and CEO, Radiopaedia

reinteractive Services

We build stable, well-tested software, built with Ruby on Rails and Javascript. reinteractive provides a complete solution from project scoping, to UX, design, web and mobile development, through to hosting and maintenance. All driven by our seamless, agile project management processes.

We are experts at large, complex and customised solutions. Bring us your ideas, wish list, integration problem or technical need and we will solve it.

AppWorkshop - Consultation & Project Scoping

We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.

Learn more about AppWorkshop - Consultation & Project Scoping

Related Articles by Our Team

Our expert team of designers and developers love what the do and enjoy sharing their knowledge with the world.

Our Guarantee to You

If you are not completely happy with the result of your bespoke development project when we are done, we will give you $10,000 worth of our development time, at no charge, to make it right.

Our OpsCare® and CodeCare® services also have their own simple one month refund and guarantee which you can read in our Terms of Use.

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