OpsCare® provides you with full around the clock monitoring and support for your Ruby on Rails application. Our team is located in three time-zones around the world providing complete follow-the-sun support to make sure your application is always available
Sleep well! We wear the pagers so you don’t have to!
We combine CloudWatch and our own custom monitoring tools to ensure your application is online and doing what you expect it to do and VictorOps to wake us up if it goes wrong. We set this up for you and wear the pager so that you don't get woken up at 2am if your site goes down. Sleep well :)
Build Features not Deployment Tools
The success of your business depends on the features you make and deploy to your customers. It is critical that your site is up and available, but your attention should be on new features. reinteractive’s OpsCare takes responsibility for keeping your application online 24x7 so you don't have to spend time and resources on this.
reinteractive's OpsCare is built from the ground up to handle simple, painless scaling. We don't run your app on massive servers to be prepared for demand. We use the least amount of compute you need for a reliable service and allow you to scale up within minutes of needing it. Does your application load increase at breakfast, lunch and dinner? Use our scheduled scaling tools to add extra capacity during these times or scale down your staging environments after hours.
Performance Management with Skylight.io
Rails applications are complex things. Skylight provides in depth reporting on exactly where your application is spending time wrapped up in a beautifully easy to use interface with weekly reports. Every OpsCare package includes Skylight.io as part of the monthly subscription fee.
Looking to understand more about your application’s needs?
Check out our Application Review Service.
Built on AWS
reinteractive's OpsCare® is built on top of the world's leading cloud provider, AWS. We don't lock you into a proprietary hosting environment — we build a robust, scalable environment utilizing the wide range of tools available in the AWS stack. Should you cancel your OpsCare service, we return your whole stack on your AWS account, simple.
Your application can be hosted in one or more of the eleven geographic regions currently available to AWS customers.
If database privacy is an issue, you can host the data in your local region. If your application has heavy load in multiple parts of the world, you can host your app in multiple regions to reduce local latency.
The OpsCare stack provides your developers with a command line deployment tool for both staging and production environments. We prebake all deployments so that production servers are not touched until the new environment is ready and rollbacks are simple.
Change Your Environment With Impunity
Need to deploy a new type of background worker? Need to provision AWS Lambda? Have DNS changes to make? Want to add more servers? No problem. Your monthly fee includes all changes you need done on your infrastructure, for no additional charge.
Security Patches Handled
The latest Spectre security issue just came out? As an OpsCare customer this is a side story for you as these critical security patches are applied to your infrastructure automatically by our team. Spectre and Meltdown patches were implemented across all our clients within 24 hours of release, we'll look after your stack.
12-Factor, Because it's Right
We created OpsCare to follow the 12 Factor rules. We'll help you move your application to this level of dependency and reliability.
A one off charge of $4,950
to setup and migrate your infrastructure.
OpsCare is charged at $0.75 per AWS USD $ spent with a minimum of $995 per month, in addition to the monthly AWS fees.
- 2 Web servers with load balancer
- backend redundant database
- caching server
- with database snapshots and offsite backups
Estimated AWS spend $500 per month
OpsCare cost $0.75 * $500 = $375*
(*less than the minimum $995)
= $500 AWS + $995 OpsCare (minimum)
- 4 Web servers with load balancer
- larger capacity redundant database
- caching server
- with database snapshots and offsite backups
Estimated AWS spend $1500 per month
OpsCare cost $0.75 * $1500 = $1,125*
(*more than the minimum $995)
= $1,500 AWS + $1,125 OpsCare
- One App Role running the current version of Rails
- Worker Role backended onto Redis or your database
- PostgreSQL AWS RDS Database
- AWS ElastiCache Memcached Service
- AWS ElastiCache Redis Service
- AWS S3 for file storage
- Scheduled task server (cron tasks)
- Separate Production and Staging Environments
- Up to 1 million requests per month
- Route53 management of up to 10 domains
- OpsCare backup service
If your app has any complexities outside of our standard stack such as a search server, FTP, older version or Rails, web sockets, multiple SSL load balanced end points, extra environments, non PostgreSQL databases, specialised (non RDS) PostgreSQL databases, in place deployments, specific OS or distros or some other service or role you need managed, then we can implement this for you.
And if your application runs an older version of Rails more than one major version older than current, for example, a Rails 3 server when Rails 5 is the current version, there is an incremental monthly fee for support.
There is a setup fee and we'll need to help you migrate your system over to OpsCare. Your application might also need some of reinteractive's professional development services to get it up to a point where it can run on OpsCare.
Yes! The monthly pricing for stacks hosted on the Heroku® platform is $.45 per Heroku $1 spent. The monthly minimum cost is $495.
The best way to work out the cost of your environment is to contact us and we'll give you an obligation free consultation to work it out.
- Just $0.75 per AWS $ spent? Is that really possible?
- You will make changes to our environment for free?
- Can I purchase reserved instances?
- Can't I just build this myself on AWS?
- What if my application fails due to a non operations reason?
- Will I get billed for application code related failures?
- Can I prepay for emergency support for a discount?
- Can I get reinteractive to look after my Rails code as well?
- Which of your development team work on this?
- We have an active development team on the application, can we use OpsCare?
- If I want to cancel OpsCare, what is involved?
- We had our app built by a certain other company, will you still offer this service?
- Couldn't I hire reinteractive for a month of OpsCare, get everything setup and then get a refund?
- Do you take equity or other financial interest for a discount?
- Is there a discount for non profits or charities?
- Can you invoice me and we'll pay by bank transfer or cheque?
- Will reinteractive sign a special negotiated contract for this service?
Radiopaedia needed a new operations provider for their world-class site.
Radiopaedia signed up for reinteractive’s OpsCare® service for the peace of mind in knowing that their site was always up and functional. This 24/7 ongoing hosting and maintenance package ensures applications are fully supported, monitored and maintained on the server side. The client still maintains full access to the code base.
I've been really impressed with the OpsCare service reinteractive has offered to date, particularly in regard to the recent cutover from our previous supplier.Assoc. Prof. Frank Gaillard, Founder and CEO, Radiopaedia
- AppWorkshop - Consultation & Project Scoping
- App Design Workshop
- User Experience (UX) Design
- Visual Design
- Web & Mobile App Development
- Salesforce & Heroku Custom Solutions
- OpsCare® Managed Hosting
- CodeCare® Code Maintenance
- Code Inspect Service
- Ruby on Rails Upgrade Support
AppWorkshop - Consultation & Project Scoping
We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.
App Design Workshop
Developing any software is a significant investment. If the foundations aren’t there before you begin development you can invest more than necessary getting your MVP to market. This workshop is for anyone who needs to innovate their business and requires the ideation of an application or anyone who has an application idea that needs to be mapped out.
User Experience (UX) Design
We help make even the most complicated web and mobile apps easy to navigate and create solutions that engage users, keeping them happy and on your page longer.
Our Visual Designers work with you to create the final look and feel of your website or application, including the strategic implementation of images, colours, fonts and other elements.
Web & Mobile App Development
Salesforce & Heroku Custom Solutions
We have in-depth experience in utilising the Salesforce® API and the Heroku platform that allows us to build custom applications that sync with Salesforce, allowing you to leverage the full power of the Salesforce Cloud.
OpsCare® Managed Hosting
We will protect, monitor and scale your Ruby on Rails website or app 24/7. Hosted on AWS or Heroku. We wear the pagers, so you can concentrate on growing your business.
CodeCare® Code Maintenance
Fixed price ongoing code maintenance for Ruby on Rails applications to handle future updates and tweaks.
An application review is where reinteractive reviews your application code base for security flaws, performance issues, or anything that should be improved.
Code Inspect Service
With over 200 major projects completed by reinteractive, we have a very deep understanding of best practices and ideal scenes in software development, positioning us to deliver a comprehensive report on the quality of any Ruby on Rails based code.
Ruby on Rails Upgrade Support
Our expert team have intimate knowledge of the Ruby on Rails framework, making reinteractive a fantastic choice for upgrading your application to the latest version of Rails and Ruby.
Understanding the 12-Factor App Methodology
Passing the Heroku Architecture Designer Certificate
A holistic approach to your web application