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We fully upgraded their virtual showroom while providing 24/7 hosting.

OpenShutters manufacture award winning Australian shutters, louvres and screens. Their web application is a virtual catalogue for potential and existing clients, servicing and streamlining the buying process on a national level. It is a vital part of their business.

reinteractive hit the ground running and progressed with it, expertly and autonomously. They give us access to superb technical skill and keep us online.
Gail Cottrill, Innovation Champion, OpenShutters

What We Did & How We Did It

OpenShutters created the original plantation shutter over 20 years ago. Since then, they have been first choice for thousands of architects and designers, in Australia and internationally. Located on the NSW Central Coast, OpenShutters provide innovative designs to a large scale of distributors nationally. They continue to invest in design and technology, whilst maintaining their master craftsmanship standards.

reinteractive hit the ground running and progressed with it, expertly and autonomously. They give us access to superb technical skill and keep us online.
Gail Cottrill, Innovation Champion

The Challenge

OpenShutters’ existing web-based application was their product showroom, with a host of other functions:

  1. Ability to issue quotes and estimates
  2. Transform existing quotes into orders, trackable throughout the production process
  3. Provide a distributor portal allowing clients to raise quotes, place orders and track the production process and shipping times.
  4. Specialist retailers can login, check on the progress of their orders, quote jobs and place orders online with minimal time wasted and reinteractive’s ‘care services’, solved a major problem.

They had an existing Ruby on Rails web application hosted internally on a Windows server, but this had not been upgraded for over six years.

Along with the system being on an unsupported, outdated platform, there were further technical issues including incompatibility with updated internet browsers, open security holes and problems associated with any attempted future upgrades and advanced feature additions.

The Solution

OpenShutter’s web application is an indispensable part of their business model so ongoing system support and code-quality care is exceptionally vital. Reinteractive offers two great comprehensive services which keep any applications totally up-to-date, secure, with all hosting issues taken care of fully. A prompt decision was made to:

  1. Upgrade to the latest version of Ruby and Rails
  2. Migrate their application to OpsCare®, reinteractive’s 24/7 managed hosting service, built on the functionality and security of the AWS Cloud.
  3. Sign up to CodeCare®, reinteractive’s month-to-month ongoing code improvement service. It ensures their codebase is up-to-date and maintains a high standard of quality.

Although the upgrade was a huge undertaking, it enabled the vital security issues to be handled along with resolving outdated components.

reinteractive’s OpsCare for Ruby on Rails Apps, built on AWS, was designed to meet the demands of development clients for a complete service, from development of their app through to hosting and managing it, led by an experienced software partner they can trust.

OPSCARE: The OpsCare service takes all the stress out of running an application, with follow-the-sun support. If something happens overnight Australian-time, our Ops team based overseas can fix it before the workday starts. Previously a storm or bad weather would cause system outages and bugs on their web application that completely halted production and sales, preventing clients from processing orders online. OpsCare completely eliminated any such outages.

Additionally, a daily complete database backup is made and kept for 90 days, stored in an Amazon Simple Storage Service (Amazon S3) bucket. This is also available in the event of a catastrophic failure or malicious actor impacting production systems.

reinteractive also gave OpenShutters the potential to scale their web application without disruption or potential problems, helping them save on running expenses as they no longer pay for servers they don’t need.

Loss of business due to down time is now at a minimum.

CODECARE: Maintaining web applications requires constant work, which can distract from your core business or other projects. But it has to be done; otherwise technical debt builds up and your asset depreciates. After you finish development, system and security updates are released that need applying, services which your app depends on might change and generally the application needs someone looking after it. None of this is unusual and is expected. CodeCare takes care of these minor fixes, small tweaks or other updates.

CodeCare has provided a convenient and cost-effective way to maintain the quality and integrity of our code, on an ongoing basis.
Gail Cottrill, Innovation Champion

The Benefits

  • Minimal system failure and downtime
  • Reduced disruption / loss of production
  • Increased attention to web applications with an overall reduction in costs
  • Immediate resolution to any bug or issue that arises
  • Secure, trusted and supported hosting environment
  • Increased customer satisfaction through site stability performance.
OpsCare is like having an expert operations engineer on staff; the system of continuous communication, having direct access and quick responses works extremely well.
Gail Cottrill, Innovation Champion

Westfield Labs have been able to deliver new software and systems rapidly to meet their ever changing market

reinteractive were approached by Westfield Labs to create a partner retailer integration system for Westfield’s ‘online shopping mall’, allowing users to browse thousands of products from dozens of individual retailers’ online stores.

We engaged reinteractive because of our shared understanding of iterative, agile development. Initially we worked with their team on discrete development projects, but overtime our relationship has grown, such that they attend our daily stand-ups and have become a part of our collaborative cross-functional teams.
Ian Tinsley, Westfield Labs

reinteractive Services

We build stable, well-tested software, built with Ruby on Rails and Javascript. reinteractive provides a complete solution from project scoping, to UX, design, web and mobile development, through to hosting and maintenance. All driven by our seamless, agile project management processes.

We are experts at large, complex and customised solutions. Bring us your ideas, wish list, integration problem or technical need and we will solve it.

AppWorkshop - Consultation & Project Scoping

We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.

Learn more about AppWorkshop - Consultation & Project Scoping

Our Guarantee to You

If you are not completely happy with the result of your bespoke development project when we are done, we will give you $10,000 worth of our development time, at no charge, to make it right.

Our OpsCare® and CodeCare® services also have their own simple one month refund and guarantee which you can read in our Terms of Use.

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