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Hosting millions of check-ins seamlessly for COVID Comply with zero downtime

Rather than building an internal operations team, it made sense to use a third-party provider - OpsCare.

Having a stable team I can assign critical infrastructure changes and deployments to at midnight with zero downtime for migrations is just awesome! That’s the kind of stuff that really keeps us in business and being able to manage that is really important.
Ben Richardson, Founder & Director, COVID Comply

COVID Comply helps organisations of all shapes and sizes (restaurants, bars, sports centres, museums, offices, stadiums, religious venues, etc.) maintain COVID-19 compliance when reopening by managing contact tracing for customers and staff. COVID Comply is a leading, global solution with dedicated coverage in Australia, Canada, USA, Ireland, and the UK.

What started as a small idea after six sleepless nights of coding to support a cafe around the corner in Melbourne, COVID Comply has turned into an international market-leading solution supporting top-tier organisations and governments including: Rio Tinto, Parliament of Victoria, City of Melbourne, Medibank, and more.

Because of the rapid expansion and recent acquisition of large, complex government contracts, certain critical cyber-incident response time requisites and stringent insurance requirements needed to be met. Ben Richardson, Founder and Director, realised he needed a team 24/7 to manage the infrastructure proactively in order to meet the requirements and keep COVID Comply operating at the highest level as an enterprise software provider.

Rather than building this team internally, it made sense based on time and cost, to outsource to a third-party provider - reinteractive OpsCare was the best choice for the job!

We are processing millions of check-ins that are critical and need to be accessed by Departments of Health. The OpsCare service really gives me confidence and helps me sleep soundly at night knowing that I can rely on the team to handle any vulnerabilities and keep the down time minimal.
Ben Richardson, Founder & Director
COVID Comply

Benefits and Outcomes

  • OpsCare ensures Department of Health critical response time criteria and insurance requirements are met, helping COVID Comply expand as an industry leader.
  • COVID Comply now scales infrastructure for more than 2 million check-ins per month without any downtime or performance issues.
  • 24/7 access to a reliable, expert team with not only sound infrastructure knowledge but also expertise in Rails.
  • Zero downtime when doing critical infrastructure changes and deployments after hours, and after midnight enabling management to run business efficiently the next day.
  • Rapid response time and high communication giving complete confidence and peace of mind.
Having a stable team I can assign critical infrastructure changes and deployments to at midnight with zero downtime for migrations is just awesome! That’s the kind of stuff that really keeps us in business and being able to manage that is really important.
Ben Richardson, Founder & Director
COVID Comply

Radiopaedia needed a new operations provider for their world-class site.

Radiopaedia signed up for reinteractive’s OpsCare® service for the peace of mind in knowing that their site was always up and functional. This 24/7 ongoing hosting and maintenance package ensures applications are fully supported, monitored and maintained on the server side. The client still maintains full access to the code base.

I've been really impressed with the OpsCare service reinteractive has offered to date, particularly in regard to the recent cutover from our previous supplier.
Assoc. Prof. Frank Gaillard, Founder and CEO, Radiopaedia

reinteractive Services

We build stable, well-tested software, built with Ruby on Rails and Javascript. reinteractive provides a complete solution from project scoping, to UX, design, web and mobile development, through to hosting and maintenance. All driven by our seamless, agile project management processes.

We are experts at large, complex and customised solutions. Bring us your ideas, wish list, integration problem or technical need and we will solve it.

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Learn more about AppWorkshop - Consultation & Project Scoping

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