In early 2020, COVID-19 reached Australian shores. Shortly thereafter contact tracing became a necessity for many businesses to continue operating.

With new requirements implemented by Australian State Governments for a wide variety of businesses, organisations, and associations to capture contact details for customers, including location data and health questionnaire results for staff; the ability to easily implement a single secure solution was imperative.

Seeing the need for a comprehensive, advanced, feature-rich, contact tracing solution, fully compliant with the Australian Privacy Principles, Ben Richardson created COVID Comply. Ben knew that while simple contact tracing apps are easy to build, with a lot of solutions available in the market, it is critically important that businesses select a provider with customer data privacy and security at the core of their software development process.

COVID Comply is an industry leader for contact tracing apps. The portal is automatically configured to meet government requirements for each location's address along with a host of other customisable features to suit individual business needs.

Ben engaged reinteractive to do an App Review of COVID Comply, which is delivered by a senior Ruby on Rails developer. He was familiar with reinteractive’s development and App Review services, having hired us for previous projects.

A senior Ruby on Rails developer goes through your application looking at how easy it is to get up and running, the test coverage, documentation, and any security issues. The report you receive contains recommendations on any major issues discovered. We even include a summary of the good parts we find as well! The developer then goes through the report with you, answering any questions.

A reinteractive App Review gives you peace of mind knowing that major issues within your app have been identified, providing you a path forward to resolving them. Click here for a more detailed summary of what we check for in an App Review.

“The great thing about working with reinteractive is you get to work directly with the developers, which is a huge plus. As a technical founder, I find proxying through a project manager adds unnecessary layers of complexity and creates opportunity for human error.

“The experience of interacting with the developer who did the App Review was great. They were straight to the point. There was one critical aspect that I wanted immediate feedback on which was prioritised and delivered before the full code review report. After the review was finished, I still had some followup questions about some remediation actions and the developer continued to support a couple of queries beyond project completion. Overall, as a founder of a product that is evolving rapidly, the way reinteractive tailor their engagement to suit my circumstances is second to none.”

— Ben Richardson, Founder & Director, COVID Comply

Following the Application Review, Ben made the decision to move COVID Comply to reinteractive's OpsCare managed hosting. OpsCare managed hosting for Ruby on Rails applications provides scheduled or load based scaling and includes around the clock monitoring and support.