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Needed someone to create a new site that was user friendly, reliable, and easy to change

Buckets and Spades wanted to develop a custom online store that integrated with their existing physical shop order management system. The result is profitable and successful.

From the first meeting I had with reinteractive I could tell that this company was serious and professional in its approach to tailoring a website solution for our business.
Zlata Relin, Buckets and Spades

What We Did & How We Did It

Zlata Relin from Buckets and Spades contacted reinteractive with a problem.

The existing Buckets and Spades website was restrictive, hard to update, and every product change had to be manually entered twice - once in the site and once in the point of sale system.

Even worse, their existing website host was closing its service in mid March, and Buckets and Spades needed someone to create a new site that was user friendly, reliable, and easy to respond to changes in the competitive online retail space.

With 8 weeks available, reinteractive took on the challenge of building a bespoke ecommerce site that would integrate closely with the existing point-of-sale system, and help Buckets and Spades to expand their online business.

Designs Prototyping

The entire Buckets and Spades development process was performed remotely, which posed some interesting challenges for such a comprehensive site redesign.

To handle this, the team worked closely with the client in a highly available, agile fashion. This involved weekly voice conferences with firm deliverables - giving Zlata the maximum control and input on the direction of the site.

The redesign process started with a series of design and mockup work, focusing on using the new look and feel of the site to allow both developers and designers to explore the full requirements of the site.

By building a basic site prototype using these mockups, the client was able to get a feel for how the site would operate, even before there had been a significant investment in code. This then reduced the cost of changes, and allowing for a cycle of quick feedback loops while the site design was polished to streamline the browsing experience.

Integration with social media platforms was also a key part of the requirements, and this prototyping stage made it easy to see how best to integrate platforms like Twitter and Facebook into the site flow.

From the first meeting I had with reinteractive I could tell that this company was serious and professional in its approach to tailoring a website solution for our business. We were looking to design and build a solution within a very short time limit, and reinteractive catered to this by using a systematic approach. Given the constraints and difficulties associated with linking our point of sale to our web store, we are thrilled with the outcome.

Mikel along with personal service provided by his team on this project were very thorough in dealings, and were always responsive to any questions/suggestions and the whole process was very collaborative from all involved. There 'can do' attitude along with their flexible approach allowed us to collectively achieve the desired outcome. Their dedication cannot be questioned as I honestly believe that sometimes they don't sleep :)

Zlata Relin Buckets and Spades

Integration with the existing Point-of-Sale System

Next came the integration with the existing POS system's SOAP web-service. Within a week, reinteractive had built the foundation of the POS synchronisation process, imported all the product data and made it available on a site that was already looking much like the final product would.

We devised a system that would allow the Buckets and Spades team to easily upload product photos for all their catalogue in a way that was simple, straightforward - and most importantly - didn't require a lot of time and effort by staff when new products were available.

Refinement and Improvements

By working closely with the client in one week iterations we were able to work over the next few weeks to tweak and change the site so that it perfectly suited the needs of their customers. This rapid review cycle also ensured that decisions could be made quickly to ensure that the site would be ready for its mid-March release date.

Because of careful architectural decisions made using reinteractive's considerable experience, it was possible to make rapid refinements to the website front-end without it requiring major back-end changes. This separation of concerns ensured that changes were possible even late into March as the deadline approached.

These changes included tailoring the site for rich filtering and site navigation, an iPad compatible design, and tight VIP integration with the POS system.

Deployment

In mid-March the site was successfully cut over to the new version. A combination of well-considered architecture on Engine Yard, and integration with Amazon S3 and CDN services meant that the site remained stable and performant despite heavy traffic from an expectant and loyal customer base.

Since then, the flexible Engine Yard environment also allowed for reinteractive administrators to remain responsive to changing performance needs, being able to quickly and easily set up a high-availability environment in a matter of hours in anticipation for a large sales push.

We are delighted with the result, which has transposed into increased online sales and positive feedback from our customers. We look forward to continuing to work with reinteractive on future developments and enhancements to ensure that we stay ahead of the game.

If you’re looking for a custom website solution I can highly recommend reinteractive, who I'm sure will be able to cater to your needs

Zlata Relin Buckets and Spades

reinteractive's Ruby on Rails OpsCare® Service

reinteractive remain in constant contact with Buckets and Spades, monitoring the site for issues and downtime under our Ruby on Rails OpsCare.

This has also included continuing site development, adding major functionality that both Buckets and Spades and customers long desired, with minimum disruption and downtime.

We were one week out from the biggest campaign launch of One Big Switch's year-long life, the Big Electricity Switch

We helped One Big Switch successfully launch their application to massive media coverage, rapidly rising to over 230,000 customers signing on to be part of Australia's largest electricity switch.

It was this kind of professional support and dedication that has led me to view reinteractive as of One Big Switch's most important technology partners. We now work extremely closely with them as they provide guidance on improving the code base, thought leadership on many technical decisions, and top-class manpower in extending our application.
Ronnie Kessler, Technology Director, One Big Switch

Our Services

We build stable, well-tested software, built with Ruby on Rails and Javascript. reinteractive provides a complete solution from project scoping, to UX, design, web and mobile development, through to hosting and maintenance. All driven by our seamless, agile project management processes.

We are experts at large, complex and customised solutions. Bring us your ideas, wish list, integration problem or technical need and we will solve it.

  • AppWorkshop - Consultation & Project Scoping

    We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.

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  • User Experience (UX) Design
  • Visual Design
  • Web & Mobile App Development
  • OpsCare® Managed Hosting
  • CodeCare® Code Maintenance
  • AppReview
  • Code Inspect Service
  • Ruby on Rails Upgrade Support
  • Salesforce & Heroku Custom Solutions
  • storeConnect® ecommerce for Salesforce

AppWorkshop - Consultation & Project Scoping

We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.

Learn more about AppWorkshop - Consultation & Project Scoping

Our Guarantee to You

If you are not completely happy with the result of your bespoke development project when we are done, we will give you $10,000 worth of our development time, at no charge, to make it right.

Our OpsCare® and CodeCare® services also have their own simple one month refund and guarantee which you can read in our Terms of Use.

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