Our comprehensive User Experience Review Service identifies key usability issues with your site, evaluating the user experience of your website or application against best-practices in the industry. The better the User Experience, the better your ROI.
What is a User Experience Review?
A User Experience Review evaluates an existing system against best-practices, which are called “heuristics”. It is performed by an expert in user experience design or Human Computer Interaction (HCI) and results in a report with key findings and action items that you can use to improve your product. It is called an “inspection method” because it is based on principles derived from watching users interact with online systems.
Your UX Review is Performed by a User Experience Expert
The User Experience Review is conducted by reinteractive’s experienced User Experience Designer, who has more than 10 years experience in this area. She holds a UX Master’s Certificate from the Nielsen Norman Group, world-leaders in the UX field and the creators of the first and most used usability heuristics list in the industry.
Let’s say you have any sort of existing system that is being used by people and you don’t necessarily want to replace it. Or you might have a system that is performing okay; not quite as well that you thought it would, but good enough that you wouldn’t want to allocate resources towards a more in-depth research method.
Or, another scenario is when you have a system that isn’t performing well, you’ve already decided that you will replace it. The new one is in the works, however, it will take 6+ months to launch.
A UX review of the old system is very valuable in this case, because it can identify quick wins and improvements that can be made with minimal effort. These improvements could help you retain more customers until the brand new version can be launched.
What do I get?
The end result is a page-by-page review of the application that can be used to identify and correct some issues. Keep in mind though - while we are very good at what we do and draw on more than a decade of experience in the field - we are not your users or your target market.
The User Experience Review report is only a guideline, meant to identify issues that can be fixed with minimal effort to immediately improve the user experience of an existing application or website design.
The UX Review can also be a precursor to a full User Experience and Interaction Design service, which involves a full redesign of your application.
Ultimately, what's the benefit for the company?
As mentioned, the guidelines (heuristics) are based on research. Having a product that is compliant with heuristics doesn't necessarily mean that it has the best possible user experience it can have, but it will definitely get you closer. The reason these guidelines exist and they are so popular is because they address the core common issues people have with using online systems. Having these issues addressed leads to happier users who are more likely to stay loyal to the brand and online product.
Contact us to get your review today!
Altura Learning decided to engage reinteractive’s user experience expert
Altura Learning’s strength was in their content and so they decided to build a portal allowing larger international providers to access the training materials without worrying about which LMS they used.
Creating the rapid prototype resulted in a solid blueprint and base from which we could forecast more accurate project costings, which is essential when requesting approvals and expenditure from a board.Grant Ricker, Technology Director, Altura Learning
- AppWorkshop - Consultation & Project Scoping
- App Design Workshop
- User Experience (UX) Design
- Visual Design
- Web & Mobile App Development
- Salesforce & Heroku Custom Solutions
- OpsCare® Managed Hosting
- CodeCare® Code Maintenance
- Code Inspect Service
- Ruby on Rails Upgrade Support
AppWorkshop - Consultation & Project Scoping
We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.
App Design Workshop
Developing any software is a significant investment. If the foundations aren’t there before you begin development you can invest more than necessary getting your MVP to market. This workshop is for anyone who needs to innovate their business and requires the ideation of an application or anyone who has an application idea that needs to be mapped out.
User Experience (UX) Design
We help make even the most complicated web and mobile apps easy to navigate and create solutions that engage users, keeping them happy and on your page longer.
Our Visual Designers work with you to create the final look and feel of your website or application, including the strategic implementation of images, colours, fonts and other elements.
Web & Mobile App Development
Salesforce & Heroku Custom Solutions
We have in-depth experience in utilising the Salesforce® API and the Heroku platform that allows us to build custom applications that sync with Salesforce, allowing you to leverage the full power of the Salesforce Cloud.
OpsCare® Managed Hosting
We will protect, monitor and scale your Ruby on Rails website or app 24/7. Hosted on AWS or Heroku. We wear the pagers, so you can concentrate on growing your business.
CodeCare® Code Maintenance
Fixed price ongoing code maintenance for Ruby on Rails applications to handle future updates and tweaks.
An application review is where reinteractive reviews your application code base for security flaws, performance issues, or anything that should be improved.
Code Inspect Service
With over 200 major projects completed by reinteractive, we have a very deep understanding of best practices and ideal scenes in software development, positioning us to deliver a comprehensive report on the quality of any Ruby on Rails based code.
Ruby on Rails Upgrade Support
Our expert team have intimate knowledge of the Ruby on Rails framework, making reinteractive a fantastic choice for upgrading your application to the latest version of Rails and Ruby.