Fixed cost, are you serious?
Yup! reinteractive is a large software development agency. And so, we
have many cusotmers that have Salesforce instances that just need
constant tweaks and maintenance to keep them functioning their best.
Because of our scale we can provide this to our customers at a fixed
low price and you can be happy knowing you are being looked after by
our amazing team.
What work can I get done?
ForceCare is a professional service, and in delivery of this service
we focus 100% on critical bugs in the software (as reported by our
bug tracking tools).
But you get ten hours a month that you can have our team working on
anything you want.
How much time do I actually get?
Each month you get 10 hours of development to work on your app per
month you are subscribed. You can request us to do whatever you would
like on your application and we'll work on it in the priority
that makes the most sense for you and the application.
In addition to this, we will occasionally do proactive support at
our discretion, this includes fixing software versions, updates
on software your application depends on as well as tooling or changes
to the application that will make the job of maintaining it simpler
and more efficient, these changes are not included in the 10 hours
per month and you aren't billed for them.
What if I need more than 10 hours?
No problem, you can purchase more on demand hours at any time, these
are given at a 15% discount on our standard list price, because we love
our ForceCare customers :)
What reporting will I get?
At the end of each month we will provide you with a written report on
the proactive work done via email. This will include
all the helpdesk tickets we have completed on your application and
any other work done for you. We do not provide a specific hours
report or otherwise on the ForceCare service.
You will also get an itemised list by hour on the way your 10 hours
of development (and any additional hours) have been spent.
Which of your development team work on this?
None of them :) We have a dedicated Salesforce team at reinteractive
who look after our ForceCare services.
Your code updates are done by this team and every change is reviewed
to ensure quality before it is published.
After using ForceCare for 6 months, can you help transition
to an internal team?
Yes of course. We've helped many companies transition from using us
as an agency to an internal team.
We had our app built by a certain other company, will you
still offer this service?
Couldn't I hire reinteractive, get you to fix everything
and then get a refund?
Yes, you could, but it wouldn't be very nice. We ask for a 3 month
commitment when you sign-up, but you can cancel any time if you
are not happy. It's up to you, but we only offer the refund once.
Do you take equity or other financial interest for a discount?
Is there a discount for non-profits or charities?
Yes there is, contact us
Can you invoice me and we'll pay by bank transfer or cheque?
Yes, but you need to pay for at least 6 months in advance and the
service will only start once the payment has cleared.
Will reinteractive sign a special negotiated contract for this
No. This is a monthly subscription product and we provide a very
specific set of circumstances.
Our Master Services Agreement
is the one we use for the ForceCare product, and we
believe it should cover pretty much any issue you have
(if not, please feel free to contact us to discuss the points that
you are concerned about).