Many steps make up the process of UX research and design. Today, we will look at the preceding stage in the user experience discovery process - User Flows.
Firstly, let's look at who and what is a "User". A user requires something physical or has a particular problem they want to solve. It could be as simple as opening a door or using a complex mobile application to manage their business.
As a user experience designer here at reinteractive it’s been amazing to see the attention user experience has received over the last 10 years. There’s been radical progress from confounding interfaces to simpler more elegant solutions that make life so much easier.
Despite this focus, I still see websites and applications with baffling interfaces, and I get the feeling that businesses with technological touch points might still have a way to go.
We’ve recently run usability studies on an application for a financial product where, after a user inputs a couple of screens worth of data, a tailored product solution appears. We had a nice prototype, and all was well except for one thing…
During the usability study, we received the following feedback: the recommendation arrived too fast. Wait, what? Yes, the results arrived too quickly after the user hit send, which made people think that it wasn’t real. Some of the user feedback was “there’s no way it could’ve looked at my data in such short amount of time…”, “I don’t think this is real, because it hasn’t spent any time thinking about it…”, “I wouldn’t trust this product, it made me fill in screens of data but then ignored it all when giving me the recommendation…”, or, in some cases, people were expecting to continue filling in more data and didn’t entirely believe that the screen they were looking at was the solution and not just another screen requiring more information.
Dashboards are often the backbone of a good web app as they can be used to present large amounts of data in a condensed and visual form. In general, the more complex the app is, the more it can benefit from a well-structured, clear dashboard that helps users understand at a glance what the system and the underlying data is doing. We all use dashboards in our day-to-day lives, from the dashboard in our cars to the display on the thermostat that controls our air conditioner. In this case, I prefer to focus on the web ones.
So, how can we, as designers and developers, make sure that our web app dashboard is efficient?
reinteractive is Australia’s largest dedicated Ruby on Rails development company. We don’t cut corners and we know what we are doing.
We are an organisation made up of amazing individuals and we take pride in our team. We are 100% remote work enabling us to choose the best talent no matter which part of the country they live in. reinteractive is dedicated to making it a great place for any developer to work.
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AppWorkshop - Consultation & Project Scoping
We work hard to find the right digital solution for you. Through our AppWorkshop we work with you to identify opportunities and engage in expert planning for business-critical applications. The aim is to get your application delivered and operating as fast as possible, with the viewpoint of incrementally adding features as the site matures and grows.
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Developing any software is a significant investment. If the foundations aren’t there before you begin development you can invest more than necessary getting your MVP to market. This workshop is for anyone who needs to innovate their business and requires the ideation of an application or anyone who has an application idea that needs to be mapped out.
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We help make even the most complicated web and mobile apps easy to navigate and create solutions that engage users, keeping them happy and on your page longer.
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We will protect, monitor and scale your Ruby on Rails website or app 24/7. Hosted on AWS or Heroku. We wear the pagers, so you can concentrate on growing your business.
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Fixed price ongoing code maintenance for Ruby on Rails applications to handle future updates and tweaks.
An application review is where reinteractive reviews your application code base for security flaws, performance issues, or anything that should be improved.
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With over 200 major projects completed by reinteractive, we have a very deep understanding of best practices and ideal scenes in software development, positioning us to deliver a comprehensive report on the quality of any Ruby on Rails based code.
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Our expert team have intimate knowledge of the Ruby on Rails framework, making reinteractive a fantastic choice for upgrading your application to the latest version of Rails and Ruby.